Returns & Exchanges
What's your exchange policy?
We want you to be as happy wearing your Ktsox as we are making them. That’s why our Happiness Guarantee covers free exchanges (including free shipping) with no time limit. If you’d like to exchange your OKSOX, please reach out to us.
What's your return policy?
We want you to be as happy wearing your Ktsox as we are making them. That’s why our Happiness Guarantee covers free returns (including free shipping) with no time limit. If you’d like to return your Ktsox, please reach out to us.
What do i do if my socks arrived damaged or with a defect?
Please reach out to us here and we will make it right. your happiness is our priority.
Can i change or cancel my order?
Indeed you can! If you reach out to us within one hour during regular business hours, we can change or cancel your order immediately. Otherwise, we can always help you return or exchange any item thanks to our Happiness Guarantee.
Shipping
What is the delivery time?
Socks will be shipped within 1-6 days.
How much does shipping cost?
So, how much does shipping cost, you ask?
WITHIN THE UNITES STATES –
Free shipping: 7-50 business days
We offer free standard shipping on orders of $50 or more being shipped. This is calculated after all coupons have been applied to the order.
Standard shipping: 7-30 business days
Orders below $50 being shipping cost a flat rate of $9 for standard shipping.
How do i track my order?
You’ll be sent a shipping confirmation email with a tracking link once your order leaves our warehouse. You can also login to your shop.ktsox.com account to check your order status at any time or contact us here and we’ll be happy to help.
How long will it take to get my ktsox?
With Standard Shipping: 7-30 business days. With Free shipping: 7-50 business days. Delivery via teleportation is still pending.
Do you ship internationally?
Yes! We want feet all around the world to be comfortable.